Virtual & Toll-Free Number Assistance

Shubham communications offers virtual number assistance to enable its clientele to proffer better customer service. The company’s virtual number support is reasonably priced and can solve several issues for any organization. Some of our virtual number services are:

✓ Feedback & Complaint Redressal: With Shubham’s assistance you can set up a virtual number which allows your customers to call and register complaints. A dedicated team at your end will respond to these calls and take quick action to resolve grievances. With this service, you can dramatically raise your standards and have an improved market image.

✓ Order Booking: Repeat customers are crucial for any enterprise. Companies lose lot of sale as many employees are unable to service repeat orders or are inefficient at managing appointments. With a devoted virtual number for order booking and appointments you can see a steep upsurge in your sales!

✓ Enhancing Performance: At Shubham, we also provide call diversion facility. If your staff is unable to answer a call, that call will be diverted to Shubham’s team, who will then receive the call and understand the need of your customer. A report of such calls, along with the customer demand of each phone call is shared with the client. These reports aid you to address customer issues rapidly and will also enable you to take steps to elevate the performance of concerned departments.

✓ Customer Care Service: Gone are the days when having a customer care center was only for large corporates. Shubham offers customer care services to small and medium scaled businesses at great prices.
Allotting a virtual customer care number, responding to calls efficiently and providing daily reports is one of a kind package that we offer. Our customer service solutions have succored companies from FMCG, retail and banking sectors. To add to this, they have also immensely helped many government agencies and municipal corporations.

✓ Toll-Free Number Assistance: We can assign you a simulated toll-free number, the incoming calls to which will be directed to your customer care team.

✓ Tele Calling Service: Telecalling has been a tried and tested method not only to cross sell, but also to acquire new clients. Telecalling team at Shubham is proficient and disciplined to promote your products and services. Currently we are offering this facility to several reputed banks to up their loan and credit card sale.